General Return Policy

General Return Policy

If you change your mind on recently purchased goods, we will gladly accept your return and provide you with Store credit to be used on within the Returns Policy period.

  • Step 1: Request a return by clicking here
  • Step 2: Fill out the return form emailed to you & include this in the parcel
  • Step 3: Return the parcel using your preferred option:
  • Courier: Ship the parcel to us using a courier. Since our products are sold as such discounted rate, the cost of the return is at your cost

Please note that:

  • Returns will be accepted if reported within 7 working days of receiving the parcel
  • The item needs to be in its initial re-sellable condition.
  • No refund on shipping fees
  • NO returns or exchanges on sale items , except for defects or manufacturing error.

  • No refunds are given on gift coupons

  • No returns are accepted without prior arrangements
  • All returns need to be sent back via courier and walk in returns will not be accepted.
  • We will not be liable for good lost during transit by your courier and recommend that you insure our package against loss and damage.
  • Though we cannot cancel your order, you can return it within the given return period by following the return process.
  • We want you to be happy with your purchase. We will refund or exchange most goods if you return them within 7 days of purchase after the purchase, provided : It is in its original packaging and condition, Including all attachments, Accessories and documentation; it is unused.

We do not offer direct exchanges. You need to log a return, once the item is received store credit will be issued. This Store credit can be used to order a different size/colour/style. The coupon will expire after 12 months.

* Kindly note returns will take 5 – 7 working days to process

010 786-0741

Office hours are Monday to Friday 09:00- 16:00

Please ensure you have made arrangements before arriving at our offices personally as we really don’t want to disappoint you by not having your stock ready for you